Intake • Routed by category
Incidents and requests
Reports from every surface. Routing and visibility follow the category, not the person handling it.
Safeguarding
1
Routes to Director only1h SLA
Billing
1
Routes to Finance1 day
Teacher concern
0
Routes to Head of Instruction1 day
Technical
0
Routes to IT2 days
All reports
Safeguarding rows are restricted and append-only
| Report | Category | Raised | SLA due | Routed to | Status |
|---|---|---|---|---|---|
Restricted — director and DPO only. inc_1 | SafeguardingSev 1 | Restricted 14 min ago | 3 Oct 2026 17:06 | Director only | Open |
Card declined three times — asks to switch to FPX. inc_2 | Billing | Kelvin Wong 2d ago | 2 Oct 2026 10:00 | Finance | Acknowledged |
Lesson log saved offline twice before syncing. inc_3 | Technical | Tan Wei Jie 5d ago | 30 Sept 2026 18:30 | IT | Resolved |
Asked for exam-track information for Adam. inc_4 | Request | Farah Rahman 8d ago | 26 Sept 2026 09:12 | Coordinator | Resolved |
Rule I-01Safeguarding reports are visible only to Director and DPO. Reporter identity is stored but never exposed to the subject. Records are append-only.