A-01 • Needs a decision
Exception queue
Requests the policy engine could not resolve on its own. Every decision records a reason code and an audit row.
7 open
Needs a decision
Steady state ≤ 10 items a day · safeguarding first
ItemRaisedSLAAction
Safeguarding report — lesson Tue, 29 SeptEncrypted, append-only record. Visible to Director and DPO only (rule I-01).SafeguardingSeverity 1
Teacher
14 min ago1h · director only
Credit outside quota — Sofia T.Has used 2 of 2 changes this term. Reason: school exam week. Note attached.Policy
Payer
2h ago1 business day
Sibling rate — Lim familySecond learner on a different instrument. Coordinator requests Director approval.Billing
Coordinator
1d agoAbove authority
Expired credit redemption — Kai W.Credit expired 3 days ago. Payer asks to redeem for next week.Policy
Payer
20h ago1 business day
Failed payment, retries exhausted — WongVisa •• 7731 declined at T+0, T+3d, T+7d.Billing
System
3d ago2 business days
Background check expiring — Mr ArifAssignability re-locks on expiry. Alerts at 30, 14 and 7 days.Compliance
System
9h ago21 days out · 2 learners
Lessons unlogged — Mr Tan, Fri, 2 OctMei L. 15:00 and Sofia T. 17:00 not logged by 20:00.Logging
System
8h ago1 business day
Nothing waiting in this category.
Decisions write a credit_ledger row where relevant and an audit_log row. Nothing changes silently.
Decided today
Reason code and audit row recorded for each
Rule I-01Safeguarding rows are visible only to Director and DPO, cannot be reassigned to a coordinator, and cannot be deleted.